Refunds & Guarantees

Effective Date: August 9, 2025
Contact: glowify@glowifycleanings.com • 858-227-6322

We stand behind our work while protecting our team and business from abuse. This policy explains your satisfaction remedy, what’s excluded, how issues are handled, and how payments/refunds work.

If you’re not satisfied with quality, email glowify@glowifycleanings.com within 72 hours of completion. We’ll schedule a free re-clean of the affected areas only as soon as reasonably possible.
Exclusions: new messes after we leave; permanent stains or pre-existing damage; hazardous/unsanitary conditions; areas outside scope.

Exclusive remedy: The re-clean is your sole and exclusive remedy for quality issues after service is performed (no monetary refunds after work is completed), to the maximum extent permitted by California law. We do not limit liability for willful misconduct or intentional injury (required under Civ. Code §1668 and recent CA Supreme Court guidance). SteptoeWood Smith Henning & Berman LLP
 

If at arrival the property size/condition/scope is materially different from what was provided at booking — or details were falsified/omitted to secure a lower quote — the 3-day warranty may be waived in full and standard price adjustments or trip/cancellation fees may apply.

Examples (not exhaustive):

1. Understating rooms/baths/square footage.
    
2. Hiding heavy buildup: grease, mold, pet hair, extreme clutter.
    
3. Booking “standard” when deep/move-out is required.
    
4. Adding undisclosed areas (garage/patio/outbuildings).
    
5. Blocking access (locked gates, no parking, utilities off) or unsafe conditions.
    
6. Not disclosing pet mess/odors, pests, or hazardous waste.
    
7. Using another person’s name/address to bypass restrictions.
    
8. Seeking warranty for new messes after we left.
    

Glowify determines warranty eligibility based on notes, photos, and team reports.

Reasonableness note: Any fixed fees (e.g., lock-out/cancellation) are designed to be reasonable estimates of our costs/losses, as California disfavors penalties that don’t reflect a reasonable forecast of harm. calcorporatelaw.comAllen Matkins
 

• Report within 24 hours of service completion with photos and a description.
   
• We’re not responsible for pre-existing wear, improper installation, aged/unstable fixtures, or items that are inherently fragile (e.g., loose blinds, brittle plastics, unsecured wall art, heirlooms).
   
• High-value/fragile items must be secured or removed before service; if you request cleaning around them, you assume the risk.
   
• For verified, service-caused damage, our liability is capped at the lesser of repair or replacement cost, not to exceed the amount paid for the service, except where California forbids such limits (e.g., willful misconduct). Steptoe
   

We may refuse/stop work when conditions are unsafe, unsanitary beyond normal cleaning, or outside scope (e.g., hoarding cleanup, biohazard, infestation, mold remediation, heights beyond safe ladder use). Delays caused by access issues (locked doors, alarms, parking) may incur a lock-out/same-day cancellation fee if we can’t proceed safely and on time (set in Terms).

• Clear floors/counters you want cleaned; secure open containers/food/electronics.
   
• Pets must be secured; we’re not liable for escapes or pet behavior.
   
• Please store cash, jewelry, firearms, and sensitive documents. We clean with care but are not responsible for missing items absent clear evidence of willful misconduct.
   

We may take before/after photos for quality control, scope verification, and insurance. Marketing use requires your separate consent. Photos of people or personal documents are avoided or redacted.

• Accepted: Venmo, PayPal, Stripe (cards), Zelle, check, cash.
   
• Method is confirmed before the appointment. A valid method may be required to hold your booking.
   
• After work is performed: we do not issue monetary refunds; the exclusive remedy is a re-clean within 72 hours (Section 1), except where prohibited by law.
   
• Partial considerations: If you cancel mid-service or request early stop, we may consider a partial goodwill refund at our discretion minus work completed and costs incurred.
   
• Chargebacks: Disputed payments are defended with time-stamped notes, photos, GPS logs, and messages. Unpaid balances may accrue interest/collection costs per Terms.
   

CA retail refund signage note: California’s refund-signage rule targets retail sellers of goods; we provide services. Posting this policy online keeps expectations clear and avoids confusion. California DOJFindlaw
 

We use an arrival window to account for traffic and prior jobs. Events outside our control (severe weather, accidents, illness, utility outages) may require reschedule without liability (see Terms).

Disputes arising from this policy or our services are handled under the Dispute Resolution section of our Terms & Conditions: individual, binding arbitration in San Diego County, CA (FAA governs), no class actions/class arbitration. Courts consistently uphold consumer arbitration with class-action waivers under the FAA. Legal Information InstituteOyezWikipedia

Nothing here limits rights that cannot be waived under California law. We do not limit liability for willful misconduct/intentional injury, and any liability limits apply only to the extent California permits. Wilson ElserWood Smith Henning & Berman LLP

Click here to get a free flat rate quote 🧽