Privacy Policy

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Last Updated: [01/30/26]

Glowify Cleanings LLC (“Glowify Cleanings,” “Company,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers, website visitors, and service users. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information and describes the rights available to California residents.

This policy is designed to comply with:

• The California Consumer Privacy Act (CCPA)
• The California Privacy Rights Act (CPRA)
• Applicable California consumer protection and privacy laws

1. Scope of This Policy

This Privacy Policy applies to:

• Our website and online forms
• Quote requests and booking submissions
• Text message (SMS) and email communications
• Phone communications
• In-person service interactions

This policy does not apply to information collected by third-party websites or services not controlled by Glowify Cleanings.

2. Categories of Personal Information Collected

We may collect the following categories of personal information as defined by California law:

A. Identifiers

• Name
• Phone number
• Email address
• Service address
• IP address

B. Customer Records Information

• Quote and booking details
• Service preferences
• Communications with us

C. Internet or Network Activity

• Browser type
• Device information
• Pages visited
• Interaction data

D. Inferences

• Service needs or preferences based on interactions

We do not collect:

• Social Security numbers
• Government ID numbers
• Biometric data
• Precise geolocation data

3. How We Collect Information

Personal information is collected:

• Directly from you via forms, messages, or calls
• Automatically through website technologies
• Through service communications

We do not knowingly collect information from children under the age of 13.

4. How We Use Personal Information

We use personal information strictly for legitimate business purposes, including:

• Providing quotes and pricing
• Sending quotes via text message and email
• Scheduling and managing services
• Customer support and communication
• Improving services and website performance
• Legal compliance and recordkeeping

We do not use personal information for purposes unrelated to providing or managing our services.

5. Text Message & Email Consent

By submitting a quote request, booking, or contacting us, you consent to receive:

• Service-related text messages and emails
• Quote delivery and booking confirmations
• Service updates or changes

Message and data rates may apply.

You may opt out of non-essential communications at any time by replying STOP to SMS messages or using unsubscribe options in emails.

Transactional or service-related messages may still be sent when reasonably necessary to complete services.

6. Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information only to:

• Service providers that support our operations (booking software, SMS/email platforms, website hosting)
• Payment processors (when applicable)
• Legal or regulatory authorities when required by law

All service providers are contractually required to maintain confidentiality and security.

7. California Consumer Privacy Rights

California residents have the right to:

• Know what personal information we collect
• Request access to personal information
• Request deletion of personal information (subject to lawful exceptions)
• Request correction of inaccurate information
• Limit use of sensitive personal information (we do not collect SPI)
• Opt out of the sale or sharing of personal information (we do not sell or share for advertising)
• Not be discriminated against for exercising privacy rights

Requests may be submitted using the contact information in Section 12.

We may verify identity before processing requests.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide services
• Maintain business records
• Meet legal, tax, and regulatory obligations

Retention periods vary based on the type of information and purpose.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system can be guaranteed completely secure.

You acknowledge and accept that information transmission and storage involve inherent risks beyond our control.

10. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Improve website functionality
• Analyze site usage

You may disable cookies through browser settings, though site functionality may be affected.

11. Third-Party Services & Links

Our website may contain links to third-party services. We are not responsible for the privacy practices, content, or security of third-party websites.

12. Limitation of Liability

To the fullest extent permitted by California law:

• Glowify Cleanings LLC shall not be liable for unauthorized access, disclosure, or loss of personal information beyond our reasonable control
• Use of our website and services is at your own risk

Nothing in this policy limits rights that cannot legally be waived.

13. Policy Updates

We reserve the right to update this Privacy Policy at any time. Updates will be posted with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.

14. Contact Information

For privacy-related questions or requests:

Glowify Cleanings LLC

Email: glowifycleanings@gmail.com

Phone Number: 858-832-3316